Need help with FireRed? We're here. Most questions are answered below — and if not, drop us a line.
Force-quit the App and reopen. If the credits are still missing, send us your purchase receipt at firered@kelimecik.com and we will sort it out.
FireRed depends on a remote AI service. If you see "Server is busy" or "Couldn't connect", wait 30 seconds and try again. If the issue persists, please email us with the time of the failure (your local time is fine).
All credit purchases are processed by Apple. Refund requests must go through Apple at reportaproblem.apple.com. We are happy to help support your case if needed.
Each completed edit is saved both to FireRed's in-app gallery and to your device's Photos library (in an album called "FireRed"). If you uninstall the App, the in-app gallery is cleared, but the copies in your Photos library remain.
Email firered@kelimecik.com — we usually reply within 1–2 business days.